Privacy Policy

Phil Marr Sports Therapy ("we", "us", "our") is a sports massage and rehabilitation practice operated by Phil Marr, providing hands-on therapy, injury rehabilitation, and related wellness services. We are committed to protecting the privacy of our clients and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website pmsportsrehabilitation.co.uk or attend an appointment at one of our clinic locations in Chorley.

To provide safe and effective treatment, we collect the following categories of information:

Personal & Contact Details: Your name, address, telephone number, email address, and date of birth.

Health & Medical Information: Details of your current condition, injury history, medical history, medications, and any contraindications relevant to sports massage and rehabilitation treatment. This is classed as "special category" health data under UK GDPR.

Treatment Records: Clinical notes, assessment findings, treatment plans, progress tracking, and consent forms recorded during and between sessions.

Booking & Payment Information: Appointment dates and times, booking history, and payment records (we do not store full card details — payments are processed securely through our booking provider).

Website Usage Data: Anonymous analytics such as your IP address, browser type, and pages visited, collected to improve site performance.

We use your personal and health information for the following purposes:

To deliver safe, appropriate sports massage and rehabilitation treatment tailored to your individual needs and physical condition.

To maintain accurate clinical records that support continuity of care and allow us to track your rehabilitation progress over time.

To communicate with you regarding appointments, treatment plans, follow-ups, and any changes to our services.

To process bookings and payments securely.

To comply with our professional, legal, and regulatory obligations as a sports therapy practitioner.

With your explicit consent, to send occasional updates, offers, or relevant health and wellness information. You can opt out at any time.

Under the UK GDPR, our legal bases for processing your data are:

Performance of a contract: to deliver the treatment services you have booked and to maintain clinical records necessary for your care.

Legal obligation: to comply with professional standards and record-keeping requirements applicable to sports and remedial therapists.

Vital interests: where necessary to protect your health and safety during treatment.

Explicit consent: for processing special category health data and for any marketing communications.

We do not sell your personal data. We only share information where necessary:

Your booking and contact details are processed through our trusted booking platform to manage appointments securely.

Lead and enquiry information submitted via our contact form is managed through our CRM system to respond to your request.

We may share relevant information with your GP, physiotherapist, or other healthcare professionals involved in your care, but only with your consent or where required for your safety.

Payment processors handle transaction data independently under their own privacy policies.

We will only disclose information to authorities where legally required to do so.

Your clinical records and personal data are stored securely and accessed only by Phil Marr and authorised personnel directly involved in your care. We use password-protected systems and take reasonable technical and organisational measures to protect against unauthorised access, loss, or misuse.

Health and treatment records are retained for a minimum period in line with professional record-keeping guidelines (typically 7 years for adults), after which they are securely destroyed.

Under UK data protection law, you have the right to:

Access the personal and health data we hold about you.

Request correction of inaccurate information.

Request erasure of your data, subject to our professional obligation to retain clinical records.

Withdraw consent for marketing communications or certain data processing at any time.

Request a copy of your treatment records.

Lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can control cookies through your browser settings. We do not use cookies to identify you personally.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Phil Marr Sports Therapy

Telephone: 07953 108426

Clinic Locations: Euxton Clinic, Euxton, Chorley (weekdays) and Nat & Co, 21 Market Place, Chorley, PR7 1DA (Saturdays).